Project Overview

Zoom is a video conference platform that allows users to meet virtually through live video and audio, live chats, or screen-sharing features. In 2020, Zoom was widely used by all types of audiences in order to stay connected with others during the lockdown. However, the mobile application was still at a early stage of “production” which require attention in many aspect of design.

Goal

The goal of this project is furhter improve the overall user experience of the mobile verison of the app by attempting to redesign the layout, implementing additional features, and simplify areas for users to access.

PROBLEM

Why redesign Zoom mobile app?

  • Limited chat notification

  • many clicks to get to basic area

  • No whiteboard feature

  • Confusing meeting setup

  • Does not have recording edit feature

  • No history chat/files

  • Awkward screen arrangement during meetings

  • Require improvement on overall layout

  • Allow other users to mute/unmute during meetings

Original Zoom App

PERSONAS

PRECEDENTS RESEARCH

SKYPE

  • Online Video Conferencing

  • Allowing people to have “face-to-face” meeting virtually

  • One of the first companies to enter the “video calling” space

GOOGLE DRIVE

  • Live editing documents

  • Many users can access documents at the same time

  • Automatic saving

  • Can be accessed from any device

DISCORD/SLACK/MS TEAMS

  • These application allow users to create channel for their own needs in order to keep users and item organized.

  • Allow to schedule meetings beforehand

  • Support many third-party application for easy access

  • Channels can be used for different projects/groups

SWOT ANALYSIS

REDESIGN FOCUS AREA

New layout

Quick access to main tool

Overview of all events/schedule meetings

Recap history

SITEMAP

Original Zoom Sitemap

Reimagined Sitemap

The original sitemap of Zoom was divided into three main sections: meetings, contact and setting. However, meetings were repeated twice which leads to the same destination. This could potentially confuse users as to which button to use to get to where they want..

The reimagined sitemap that I created focused on three different points of their experience when using Zoom, before, during, and after meetings. This allows users to easily interact with the feature they desire.

LO-FI PROTOTYE

BRAND IDENTITY

USERTESTING

SCENARIO ONE

A student is about to join their class lecture through Zoom. Before joining, the student wants to make sure their camera and microphone is off. Afterwards, students want to access the chat to see what other students are discussing.

SCENARIO TWO

An entrepreneur of a company is planning to schedule a meeting for the date of Sept 29, 2020. He would like to access the calendar to see his other meeting and information before scheduling one for that date.

SCENARIO THREE

After class ended for a student, he forgot that there was an important document and conversation that happened during class. He would like to go back to download and review the chat history.

FINAL PROTOTYPE